Questions, answered

A website or the information you want the assistant to know, and the ability to add a script tag to your site. Setup takes you through it step by step.

If your site lets you add custom code or a script tag to every page, it works. Most builders, including WordPress, Squarespace, Wix, Webflow and Shopify themes, allow this.

You get 7 days or 50 AI replies, whichever runs out first, with no card. The clock starts when your first content finishes processing, not when you sign up. Nothing is charged when it ends.

Yes. The dashboard has a test chat. Its answers count as replies and are labelled as tests.

One AI answer that was generated and saved to the conversation. Visitor messages, the greeting, guided-button answers, replies from your team and failed responses are not counted, and a retry never counts twice.

AI answers pause until your next billing month, an upgrade or a top-up of 500 replies for $29. Guided buttons, your contact details and handoff keep working. There are no overage charges.

Yes, from the billing page. Your plan stays active until the end of the month you paid for and then doesn’t renew.

Not yet. Each plan covers one website, one assistant and two users, including the owner.

It is instructed to answer only from your content and to say when it doesn’t know. AI can still make mistakes, so review conversations and use corrections to fix wrong answers.

Answers are written by a large language model from OpenAI, and the same model serves every plan and the trial. Your content is indexed with OpenAI’s embedding model so the right passages can be found. We may move to newer models as they improve; the subprocessors page always lists the current provider.

We don’t use your content or your visitors’ conversations to train AI models. Under OpenAI’s API terms, data sent to its API is not used to train OpenAI’s models unless a customer opts in, and we have not opted in. OpenAI may keep API data for up to 30 days to monitor for abuse; answer requests are sent with OpenAI’s response storage turned off.

Chat transcripts are stored so your team can read them. Frontal Chat is not designed for health, payment card or other sensitive data, and we don’t currently offer a HIPAA Business Associate Agreement.