Terms of Service

Frontal Chat lets you build an AI assistant from content you provide (website pages, text and FAQs), place it on your website, and read and take part in the conversations it has with your visitors.

Frontal Chat is in early access. Features may change, and we may add, change or remove features with reasonable notice where a change materially reduces what you paid for.

You must be at least 18 and give accurate information. Keep your password secure; you are responsible for activity in your workspace, including by users you invite. Each plan includes a set number of users, including the owner.

Tell us promptly at security@frontalchat.com if you believe your account has been accessed without permission.

New businesses can use one free trial: 7 days or 50 AI replies, whichever ends first, starting when your first knowledge finishes processing. No payment details are required and no subscription starts automatically when it ends.

One trial is allowed per business. We may refuse or end a trial we reasonably believe repeats an earlier one or is being misused. After a trial ends without a purchase, we keep your setup for 30 days and then delete trial content (knowledge, conversations and leads), with notice beforehand.

Paid plans are Starter ($39 per month, 500 replies) and Growth ($99 per month, 1,500 replies), billed monthly in advance in US dollars through Stripe. Current plan details are on the pricing page. Subscriptions renew each month until cancelled. Prices do not include taxes; if taxes apply, they are added at checkout.

A reply is one AI answer that was successfully generated and saved to a conversation, including answers in your dashboard test chat. Included replies reset each billing month and do not roll over. When they run out, AI answers pause until the next billing month, an upgrade or a top-up; we do not charge overages.

Top-ups cost $29 for 500 replies, are valid for 90 days from purchase, are used after included replies, and can be used only while you have an active paid subscription. Unused top-up replies are not refundable and end with your subscription or their expiry, whichever is first.

Upgrades take effect when the prorated difference is paid. Downgrades take effect at the next billing month; if your workspace exceeds the lower plan’s limits, you must reduce your usage before adding more, and we will not delete your data to make it fit.

If a renewal payment fails, answers continue for 7 days while Stripe retries; after that, AI answers pause until payment succeeds.

You can cancel at any time from the billing page. Your plan stays active until the end of the paid billing month and then does not renew. Except where the law requires otherwise, payments are not refundable and we do not give credits for partial months.

You keep all rights to the content you upload and to your conversations. You give us permission to host, process and transmit it only as needed to provide and secure the service, including sending it to the subprocessors listed on the subprocessors page.

You are responsible for having the rights to the content you add, for the accuracy of the information your assistant is given, and for telling your website visitors how their chat messages are used (for example in your own privacy policy). For visitor conversations, you are the party that decides why the data is collected, and we process it on your behalf as described in our Privacy Policy.

Do not use the service to collect health information, payment card numbers, government identification numbers or other sensitive data. We do not offer a HIPAA Business Associate Agreement.

Answers are generated by AI from your content. The assistant is instructed to answer only from that content and to say when it does not know, but AI can be wrong or incomplete. You are responsible for reviewing how your assistant answers, correcting it, and for any commitments made to your customers. Do not present its answers as professional, medical, legal or financial advice.

You must follow the Acceptable Use Policy. We may suspend an assistant or account that breaks it, puts the service or others at risk, or is required to be suspended by law. Where reasonable we will tell you first and give you a chance to fix the problem.

We own Frontal Chat, its software, design and brand. These terms do not give you any rights to them beyond using the service. If you send us feedback, we may use it without obligation to you.

We work to keep the service available but do not promise uninterrupted operation, and we do not offer a service level agreement during early access. We may perform maintenance, during which the assistant may be briefly unavailable.

Except as expressly stated in these terms, the service is provided “as is” and “as available”, and to the extent permitted by law we disclaim all warranties, including merchantability, fitness for a particular purpose and non-infringement.

To the extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability arising from these terms or the service is limited to the amount you paid us in the 12 months before the event giving rise to the claim. These limits do not apply where the law does not allow them.

You will defend and indemnify us against third-party claims arising from your content, your use of the service in breach of these terms, or your dealings with your website visitors.

You can stop using the service and delete your account at any time from your settings. We may end these terms with 30 days’ notice, or immediately for a serious breach. When your account is deleted, we delete your workspace data from the live service; copies in backups are removed as those backups expire.

These terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Miami-Dade County, Florida, unless the law where you live gives you the right to bring a claim elsewhere.

We may update these terms. For material changes we will give at least 30 days’ notice by email or in the dashboard before they apply to you. Continuing to use the service after that date means you accept the new terms.

Frontal Web, Miami, Florida, United States. Legal questions: legal@frontalchat.com. Support: support@frontalchat.com.